The Effect of Educational program about Negotiation for Head Nurses on Problem Solving Skills.

Mohammed Shalaby, Shaimaa; Hoseny Ghadery, Samer; Ahmed Abd Allah, Nora; Mohammed Abd Elmonem, Amira

doi:10.21608/jnsbu.2025.458283

The Effect of Educational program about Negotiation for Head Nurses on Problem Solving Skills.

Authors

¹ Ph.D. student in Nursing Administration, Faculty of Nursing, Benha University, Nursing Supervisor at Benha Fever Hospital

² Professor of Nursing Administration, Faculty of Nursing, Tanta University

³ Assistant Professor of Nursing Administration, Faculty of Nursing, Benha University

⁴ Assistant Professor of Nursing Administration, Faculty of Nursing, Benha University.

10.21608/jnsbu.2025.458283

Abstract

Background: In modern healthcare systems, the negotiation program had a great effect in problem-solving skills which are essential for saving time and effort, enhancing productivity, and fostering innovation. Aim of the study: To assess the effect of an educational program on negotiation for head nurses and its impact on their problem-solving skills. Research design: A quasi-experimental research design was adopted. Setting: The study was conducted across all inpatient units in the medical and surgical departments at Benha University Hospital. Subjects: The study included all head nurses (n=61) working in the designated departments. Data Collection Tools: Three tools were utilized: Tool I) Negotiation Knowledge Questionnaire, Tool II) Self-Report Negotiation Skills Questionnaire, and Tool III) Problem Solving Inventory. Results: There was a statistically significant improvement in head nurses’ knowledge and skills related to negotiation during the post-program and follow-up phases compared to the pre-program phase. Additionally, a marked enhancement in problem-solving levels was observed, with 77.1% and 68.8% of head nurses demonstrating high problem-solving skills in the post and follow-up phases respectively, compared to only 7.9% at baseline. Conclusion: The negotiation program had a great effect in problem solving skills for head nurses and also there was positive correlation between head nurses’ negotiation knowledge, negotiation skills, and problem-solving abilities throughout the program phases. Recommendations: Implementing continuous in-service training and educational programs to refresh and enhance head nurses’ knowledge and skills in negotiation, while also reinforcing problem-solving strategies within the negotiation process.

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