Effect of Therapeutic Communication Educational Program for Nurses on Their Nursing Care Quality

Abdellah Othman, Ahmed; Abd El-Hamid Abd El Fattah, Magda; Hassan ELSayed Mahfouz, Howida

doi:10.21608/jnsbu.2023.274780

Effect of Therapeutic Communication Educational Program for Nurses on Their Nursing Care Quality

Document Type : Scientific peer reviewed journal

Authors

¹ assistant lecturer at Nursing Administration, Sohag University, Egypt

² Nursing Administration, Faculty of Nursing, Cairo University, Egypt

³ Nursing Administration, Faculty of Nursing, Benha University, Egypt.

10.21608/jnsbu.2023.274780

Abstract

Background: When providing high-quality care to patients in a health-care context,
therapeutic communication is the most important factor to consider. Therapeutic communication
based on information exchange will make patients feel more at ease and secure in their therapy.
Aim: to Assess the effect of therapeutic communication educational program for nurses on their
nursing care quality. Design: This study was conducted using a quasi-experimental methodology,
including pre-, post-, and follow-up program evaluations. Setting: The current study was carried out
at Benha University Hospital's General Medical Units. Subjects: The study included a convenient
sample of 50 nurses who worked in the previously specified settings. Tools of data collection: Four
tools were be used to collect data as follows, (I) personal data form, (II) therapeutic Communication
Knowledge test, (III) therapeutic Communication and (IV) quality of nursing care observational
checklists. Results: A highly statistically significant positive correlation was discovered among
nurses' therapeutic communication knowledge, skills, and quality of nursing care skills score.
Conclusion: Implementing a therapeutic communication educational program enhanced nurses'
therapeutic communication knowledge, skills and boosting the quality of nursing care.
Recommendations: Establish an educational program about documentation, infection control, and
patient rights. In addition, the patient's satisfaction with the nursing care process should be assessed
on a regular basis.

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