Job Abuse as Perceived by Nurses and its relation to Quality of Nursing Care

Document Type : Scientific peer reviewed journal

Authors

1 Clinical Instructor of El-Hussien Technical Institute of Nursing

2 Nursing Administration, Faculty of Nursing- Benha University, Egypt

Abstract

Background: Incidence of job abuse from all over the world continues to grow in number,
especially among nurses because of daily exposure to challenging situations as a result of dealing
with different types of patients, and families. Aim of study: Was to assess the relation between job
abuse and quality of nursing care among nurses. Design: A descriptive correlational design was
utilized to conduct this study. Setting: The current study was conducted at Emergency department
in Benha University Hospital. Sample: Included all nurses working in Emergency Department 235
who were available at the time of data collection. Tools of data collection: Two tools were utilized;
Ι) Nurses' job abuse perception questionnaire. Π) Quality of nursing are observational checklist.
Results: Less than half (41.3%) of studied nurses had moderate perception level of job abuse
followed by more than one third (35.7%) of studied nurses had low perception level and more than
three fifth (64.3%) of them had moderate level of quality of nursing care. Conclusion: There was
statistically significant positive correlation between total perception level of job abuse and total
quality level, while there was statistically significant negative correlation between total exposure
rate to job abuse and quality of nursing care. Recommendations: Hospital administration should
provide support, psychological counseling and comprehensive care for nurses who exposed to abuse
and inform nurses about their rights to create a positive atmosphere for nurses; nurses should report
and document any type of abuse and violence and provide educational program for nurses about
caring behavior and patient's right.

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