Background: The lack of effective communication can lead to misunderstanding, poor performance, interpersonal conflict, ineffective program development, medical mistakes, and many other undesirable outcomes. This study aimed to assess awareness of nurses’ working in health centers and health offices regarding communication skills. Research design: A descriptive research design was utilized to conduct this study. Setting: The study was conducted in all health centers and health offices in Benha City. Sampling: Convenient sample was used in study which included all the nurses’ work at health centers and health offices in Benha City, the total number of nurses were 124 nurses. Tools: Three tools were used in this study: I- A structured interviewing questionnaire to assess nurses’ socio- demographic characteristics, nurses’ knowledge regarding communication skills and factors affecting nurses’ skills regarding communication. II-The second tool: Likert scale to assess nurses’ attitude regarding communication skills III-The third tool: Observational checklist to assess skills of nurses regarding communication. Results: More than two fifths of studied nursing aged 45 years or more with the mean age 41.97±9.88 years, more than two thirds of nurses had good knowledge about communication skills, the most factors highly affected communication skills were physiological factors of internal confusion, factors enhancing in communication and the principles to overcome communication barrier, more than three quarters of studied nurses had positive attitude toward personal communication and had satisfactory skills about communication. Conclusion: There was a statistically significant relation between nurses’ total knowledge with their socio- demographic characteristics regarding their marital status and work setting, there was a statistically significant relation between nurses’ total skills score and their socio- demographic characteristics regarding their marital status. There were highly positive correlation between total knowledge with total factors of studied nurses and there was no a statistically relation with total skills and total attitude. Recommendation: Develop and implement health educational program for nurses at health centers and health offices to improve nurses’ knowledge and practice regarding communication skills and booklets should be available and distributed in all health care centers to all nurses about the communication and ways to over comes the barriers faced
Hassan, S., Abdel-megeed, H., & Moursi, H. (2021). Awareness of Nurses’ Working in Health Centers and Health Offices Regarding Communication Skills. Journal of Nursing Science Benha University, 2(1), 20-34. doi: 10.21608/jnsbu.2021.159638
MLA
Shiamaa Hmam Hassan; Hanaa Abdelgawad Abdel-megeed; Huda Abdallah Moursi. "Awareness of Nurses’ Working in Health Centers and Health Offices Regarding Communication Skills". Journal of Nursing Science Benha University, 2, 1, 2021, 20-34. doi: 10.21608/jnsbu.2021.159638
HARVARD
Hassan, S., Abdel-megeed, H., Moursi, H. (2021). 'Awareness of Nurses’ Working in Health Centers and Health Offices Regarding Communication Skills', Journal of Nursing Science Benha University, 2(1), pp. 20-34. doi: 10.21608/jnsbu.2021.159638
VANCOUVER
Hassan, S., Abdel-megeed, H., Moursi, H. Awareness of Nurses’ Working in Health Centers and Health Offices Regarding Communication Skills. Journal of Nursing Science Benha University, 2021; 2(1): 20-34. doi: 10.21608/jnsbu.2021.159638
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